Shipping and returns

Date of last update: 20/05/2025

We ship WORLDWIDE and offer you fast delivery by DHL EXPRESS with Tracking:

Orders containing in-stock items are prepared within 48 working hours. Pre-order items will be sent out when they are released or just in advance of their release. The release date will be specified before the order. You will receive email updates and can check your order’s progress at any time. The preparation of orders is carried out from Monday to Friday, except for public holidays. Orders placed on Saturday or Sunday are processed and shipped on Monday.

SHPPING AREAS AND COSTS

Estonia, Latvia, Lithuania, and Finland, between 1 and 3 working days from dispatch. Delivery cost is FREE.
EU countries, in 2-5 working days from dispatch. Delivery cost is FREE.
(EU countries as of 2025: Austria, Belgium, Bulgaria, Croatia, Cyprus, Czechia, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Ireland, Italy, Latvia, Lithuania, Luxembourg, Malta, Netherlands, Poland, Portugal, Romania, Slovakia, Slovenia, Spain, Sweden).
Rest of the World, in 5-7 days from dispatch. Delivery cost is [Please insert cost here]

Please take into account that delivery times are for information only and take effect the day following the date of shipment. Shipping and delivery times may be subject to delays in case of holidays, non-availability of ordered products, over-orders, carrier strikes, or other cases of force majeure. In case of non-availability of products, we will do our best to offer them to you as soon as possible.

The shipping costs are calculated automatically when you place your order according to the selected country. We offer COMPLIMENTARY SHIPPING WITHIN THE EU. We ship worldwide. Please refer to the previous section for methods and costs.

IMPORTANT. Local taxes and import customs: Shipping charges do not include customs duties, taxes, and other subsidiary charges that may be required for entry into certain countries outside the European Union. These costs and taxes remain the exclusive responsibility of the customer.

WE GO GREEN

In today’s global landscape, environmental responsibility is more critical than ever. As a company dedicated to sustainable practices, we are proud to align ourselves with DHL’s pioneering GoGreen Solutions. This initiative by DHL Global Forwarding is at the forefront of decarbonizing logistics and supply chains, offering innovative and transparent solutions to minimize the environmental impact of freight transportation. By being a part of DHL GoGreen, we are actively contributing to a greener future, leveraging their expertise in areas such as sustainable marine fuels, CO2 emissions reporting, and optimized logistics planning to reduce our collective carbon footprint.

RECEIPT OF THE ORDER

DHL with tracking is organized from door to door. Please provide a valid phone number for more secure delivery. After your package is shipped, a tracking number will be provided to you. The courier will contact you by phone and email to deliver the package to your provided address. At the time of delivery of the order, you must check the condition and conformity of your order in the presence of the carrier and, if necessary, take note of any apparent defects (missing product, damaged parcel). If the package has visual physical damage, please take a picture and let the delivery company write a note about the damage. You are welcome to contact our Customer Service within fourteen (14) working days following receipt of the products. Unless there is a justified reason, any claim made after this time will be considered unacceptable. If you have not received your package for more than 7 days after the estimated delivery time frame, remember to check the status of your package on the carrier’s website. You can also contact us by email at customerservice@leiliaani.com.

RETURNS AND REFUNDS

You have the right to return the products free of charge, without any reason, within fourteen (14) working days from the day of receipt. To return an unused, unopened product in its original package that you do not wish to keep, simply follow these steps:
Contact our Customer Service by email customerservice@leiliaani.com to request a return form to be printed and firmly glued on the package while indicating the reason for your return. Only items returned in their original condition and unopened will be accepted and refunded. Return your items to us in their original packaging. The goods cannot be opened for testing or use. The products cannot be damaged, filled with anything, dropped, painted on, engraved on, cleaned with anything sharp or abrasive, or modified in any other way.

* Return shipping costs remain the exclusive responsibility of the customer. Return delivery with a tracking number is advisable. For any other reason for return (damaged or non-compliant product, mistake on the content of the order, etc.), you are welcome to contact our Customer Service by email at customerservice@leiliaani.com.

The customer is responsible for the security of the product until it is delivered back to Leïlïaani. Depending on where you live, the time it may take the product to reach us may vary. We cannot guarantee that we will receive your returned item. Upon receiving your return, we will inspect it and send you an email to notify you of the approval or rejection of your refund. Your refund will be made to the credit card or Paypal account used for payment by re-crediting it, within 14 days from the date of return receipt of the package. Depending on the processing time of your bank, or due to your payment method, it may take longer. In case of delay, contact your bank directly. You are also welcome to contact our Customer Service by email customerservice@leiliaani.com.

IMPORTANT. Shipping costs are non-refundable.

In addition, if your order has been sent to a destination outside the EU, any applicable customs duties and/or sales taxes are non-refundable through Leïlïaani.

No exchanges are accepted in our leiliaani.com e-boutique at this time.